1. Introduction

Vesta Cleaning Services Ltd (“Vesta”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us regarding our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Details

Vesta Cleaning Services Ltd

Company Registration Number: 16804644

Registered Office:

85 Bentleys Meadow

Seal

Sevenoaks

Kent

TN15 0DB

Email: lois@vestacleaningservices.co.uk

Telephone: 07900 075 935

If you have any questions about this policy or your data, please contact us using the details above.

3. What Personal Data We Collect

We collect personal data when you contact us via our website.

This may include:

• Full name

• Email address

• Telephone number

• Postcode

• Organisation name

• Sector or service requirements

• Any additional information you include in your message

We do not collect special category data through our website.

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries

• Provide quotations

• Arrange site assessments

• Communicate regarding potential or active contracts

• Provide services under a contract

• Send service-related updates

Where you opt in, we may also use your contact details to send occasional newsletters or company updates. You can unsubscribe at any time.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Legitimate interests – to respond to enquiries and manage business relationships

• Contractual necessity – where processing is required to fulfil a contract

• Consent – where you have opted in to receive marketing communications

6. Data Sharing

We do not sell, rent or trade your personal data.

We do not share your personal data with third parties for marketing purposes.

Your information may only be accessed internally for business and operational purposes.

7. Data Retention

We retain enquiry and contract-related data for the duration of any contract and for a reasonable period thereafter for administrative and legal purposes.

Where no contract is formed, enquiry data may be retained for business record-keeping unless a deletion request is made.

You may request deletion of your personal data at any time (see Section 10).

8. Data Security

We take appropriate technical and organisational measures to protect personal data from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

Access to personal data is restricted to authorised personnel only.

9. Children’s Data

Our website and services are not directed at children.

We do not knowingly collect personal data directly from individuals under the age of 18 via our website.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Withdraw consent (where applicable)

To exercise any of these rights, please contact us at:

lois@vestacleaningservices.co.uk

We will respond within one month in accordance with UK GDPR requirements.

11. Cookies

Our website may use essential cookies necessary for website functionality.

We do not currently use analytics or marketing tracking cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most recent version will always be available on our website.